Accessing interpreting and translation services
Queensland Health provides interpreters free of charge for any patient who needs this service. Interpreters are available 24 hours per day, 7 days per week.
The Queensland Language Services Policy outlines the Queensland Government's commitment for all government and government-funded services to engage interpreters and translations to ensure people who use languages other than English can access Queensland Government services safely and effectively.
Each Hospital and Health Service is responsible for coordinating interpreting and translation services.
Interpreter services are available for:
- Aboriginal people's and Torres Strait Islander people's languages
- Languages other than English
- Auslan and Deaf interpreting
Interpreters can be engaged on-site (in person), via phone or video.
Preferred Supplier Panel
The Preferred Supplier Panel for the Provision of Interpreting and Translation Services 126161 (the PSP) is the Queensland Government’s common-use procurement arrangement for all government agencies to engage language services. The PSP came into effect on 1 December 2025, replacing the previous procurement arrangement.
Interpreting and translation services can be engaged from approved suppliers with set terms and prices through the PSP.
The PSP Deed and supporting documents (including a pricing schedule) is available to Queensland Government employees on the Queensland Government Arrangements Directory (QGAD) here.
Please note that you need to be on a Queensland Government device or network to access this link.
SOA Contract Management
The SOA Contract Manager is Queensland Health's System Procurement. For procurement information on the SOA, please email SPLanguageservices@health.qld.gov.au