Using this framework
This framework helps you understand when and how to use interpreter or translator services to support our customers. It explains your responsibilities, the types of services, and how to book and manage service providers through the Preferred Supplier Panel 126161 for the Provision of Interpreting and Translation Services.
It’s for Queensland Government employees and funded services who work or communicate with people who speak languages other than English. This includes Auslan and Aboriginal and Torres Strait Islander languages.
Help and support
For questions or support send an email to language.services.program@health.qld.gov.au
Contents
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About the framework
Our language services program framework helps us provide interpreters and translators so everyone can use our services.
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Policy context and governance
We have policies and guidelines to help you provide interpreter and translation services.
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Section 1 – Language categories
Learn about the language services we provide under our framework.
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Section 2 – Service types
Learn about the types of services covered in our preferred supplier panel.
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Section 3 – Making and managing bookings
How to book an interpreter or translator service, and change or cancel a booking.
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Section 4 – Quality and performance
Our framework describes how we manage performance, quality, issues and complaints.
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Section 5 – Other considerations
What we're doing to address language challenges and provide better services and support.
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Contacts and resources
Who to contact for help and support with language services.
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Glossary
Understand the terms we use in our language services framework.
Why language services matter
High quality language services help everyone in Queensland access safe, equitable and culturally responsive government services. Effective communication supports informed decision‑making, client safety and human rights. This framework helps agencies meet their obligations and deliver services that respect people from different cultures who speak many languages.
Last updated: 29 June 2026