Contact us
How to refer
Self refer
Anyone can refer to QHVSS by phoning or emailing us:
Refer someone
For organisations making referrals for victims to the Queensland Health Victim Support Service
If you have any questions, please do not hesitate to contact us on 1800 208 005 or email: victim.support@health.qld.gov.au
How can I contact the Queensland Health Victim Support Service?
Feedback
As a client of the Queensland Health Victim Support Service (QHVSS) you can provide feedback by providing compliments or complaints about the service you have received.
We welcome your feedback on your experience of the service you have received as this helps us improve the support we can provide to you and other clients of the service.
You can make a complaint in any language. We can arrange a free interpreter to help you, including Auslan interpreters.
- 1800 208 005
- victim.support@health.qld.gov.au
How to make a complaint about QHVSS
If you wish to make a complaint about the support provided to you, or a member of your family, by QHVSS, you can make your complaint directly to the staff member who assisted you or:
Director of QHVSS
Phone: 1800 208 005 (free call)
Email: victim.support@health.qld.gov.au
Alternatively, you can make your complaint to:
Metro North Hospital and Health Service
Phone: (07) 3646 8111
Email: metronorthfeedback@health.qld.gov.au
More information: Contact us (including compliments and complaints) | Metro North Health
Making complaints under the Charter of Victims’ Rights:
As a victim of crime, you can also make a complaint if you believe that QHVSS has not upheld the Charter of Victims’ Rights.
Read more about the Charter of Victims’ Rights on The Office of the Victims' Commissioner website.
Contact the Office of the Victims Commissioner
Complete our online form to make a complaint about a number of state government agencies, including Police, Courts, ODPP, VAQ, Queensland Health.
Alternatively:
- email contact@victimscommissioner.qld.gov.au
- post to GPO Box 1435 Brisbane Qld 4001
- phone 1800 714 100 between 8.30am and 1pm Monday and Wednesday