Frequently Asked Questions

Telehealth is just another way to attend your appointment. If you wish to see a doctor via telehealth, contact your GP/specialist to book an appointment and ask if it can be done via telehealth.

Your doctor can tell you if telehealth is appropriate for your condition. Ask the question!

A telehealth should cost the same as an in-person appointment. For example, if you see a public specialist at Queensland Health and have a valid Medicare card, the cost of a telehealth will be covered, just like if you attended the hospital. Medicare items are available to bulk bill some telehealth appointments – if you are seeing a private provider or your GP, ask about their fees.

Your doctor can post these to you or send to your local hospital/pharmacy. Ask the clinic about these options during your appointment.

Queensland Health’s Cyber Security Group confirms that our software is secure for communication between patients and staff.