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Frequently Asked Questions

How do I book a telehealth appointment?

Telehealth is just another way to attend your appointment. If you wish to see a doctor via telehealth, contact your GP/specialist to book an appointment and ask if it can be done via telehealth.

Is telehealth right for me?

Your doctor can tell you if telehealth is appropriate for your condition. Ask the question!

Will a telehealth appointment cost me anything?

A telehealth should cost the same as an in-person appointment. For example, if you see a public specialist at Queensland Health and have a valid Medicare card, the cost of a telehealth will be covered, just like if you attended the hospital. Medicare items are available to bulk bill some telehealth appointments – if you are seeing a private provider or your GP, ask about their fees.

If I need a prescription/pathology form after my telehealth appointment, how do I get it?

Your doctor can post these to you or send to your local hospital/pharmacy. Ask the clinic about these options during your appointment.

Is telehealth secure?

Queensland Health’s Cyber Security Group confirms that our software is secure for communication between patients and staff.

Last updated: 13 October 2021

Contact us

If you have any queries regarding a Queensland Health telehealth appointment that is already booked, please contact this clinic directly using the contact details on the appointment letter.

For technical support with video conferencing, please contact the Telehealth Service Desk Email: Phone: 1800 066 888

For general questions on telehealth please contact the telehealth support unit: email:

If you have any immediate health concerns, please contact your GP, 13HEALTH (13 43 25 84) or call 000 if you require an ambulance.