Investigation into urology services at Townsville University Hospital

On 28 September 2025, Queensland Health commissioned an independent Health Service Investigation under Part 9 of the Hospital and Health Boards Act 2011 (QLD) into urology services at Townsville University Hospital.

The investigation was commissioned following concerns about delays and gaps between initial referral to diagnosis and treatment of urology patients, including diagnostic tests, between 1 January 2022 and 31 July 2025.

The investigation examined and reported on the administration, management, delivery and clinical governance of urology services at Townsville University Hospital between January 2022 and July 2025.

The investigation considered compliance with policies, procedures and standards, what actions were taken to address issues or concerns, the appropriateness of follow-up care and if improvements could be made across the health system.

Queensland Health will work to ensure actions are implemented fulsomely and improvements are sustained.

View the terms of reference (PDF 180 kB).

View the report (PDF 5498 kB).

View statement from the Director-General Queensland Health (PDF 165 kB).