Investigation into recruitment and credentialing at Mackay Hospital and Health Service

On 24 January 2025, Queensland Health commissioned an independent Health Service Investigation under Part 9 of the Hospital and Health Boards Act 2011 into medical officer recruitment and credentialing at Mackay Hospital and Health Service (HHS).

The investigation examined Mackay HHS’ compliance with medical officer recruitment and selection and credentialing over a two-year period up to December 2024 to determine if processes were adhered to and if improvements could be made.

This included consideration of appointment practices to ensure medical officers were credentialed to practise within the bounds of their role, education, training, experience and competence, and within the capacity, capability and available support of the facility or service in which they were practising.

The Health Service Investigation report was provided to the Director-General as required under the Hospital and Health Boards Act 2011.

As a result of the investigation, all 16 HHSs will audit their processes for recruiting, managing and monitoring senior medical officers.

Read the report: Health Service Investigation report – Mackay Hospital and Health Service - 1 January 2023 to 31 December 2024 (PDF 1251 kB)