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Ward Communication Tool

Queensland Health Ward Communciation Tool

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Using the Queensland Health Ward Communication Tool

The Ward Communication Tool was developed by Queensland Health to assist staff to communicate with people who do not speak English well, or at all, about simple day-to-day issues. It may also assist staff to initiate communication.

The tool contains words commonly used in hospital wards, together with a translation of the word, a picture and a phonetic (sounds like) spelling of the word.

The Ward Communication Tool should not to be used in lieu of professional interpreters.  However, it can be used  to communicate simple needs. For more complex communication, staff should engage a professional interpreter.

How the Ward Communication Tool can be used:

  1. Select the relevant language
  2. Point to the relevant word and picture
  3. Say the word by using the phonetic 'sounds like' (written in black text)

or

  1. Place the appropriate page in front of the person
  2. The person can point to the word and picture

Languages available

The tool is available in the following 30 languages*, including Auslan:
*some languages must be downloaded seperately from the main tool


  Download the Ward Communication Tool

 

 

1. Arabic  13. Italian  New additions
2. Chinese (Mandarin)  14. Japanese  Auslan 
3. Croatian  15. Khmer  Burmese 
4. Dinka  16. Korean  Hmong 
5. Dutch  17. Malay  Kirundi 
6. Filipino  18. Polish  Lao 
7. French  19. Russian  Thai 
8. German  20. Samoan   
9. Greek  21. Serbian   
10. Hindi  22. Spanish   
11. Hungarian  23. Turkish  
12. Indonesian  24. Vietnamese  

Other communication tools

Cue Cards is a resource developed in Melbourne.  It contains many words and languages not covered by  the Ward Communication Tool.  It is available without charge.


Last updated: 23 August 2012

What's new?

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Cross Cultural Learning and Development Calendar 2012
A calendar which contains the dates for all Queensland Health cross cultural learning and development training courses for 2012.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.