MASS Stock and Warehouse Access – Daily Living and Mobility Aids

The MASS includes a warehouse in Brisbane and Townsville which holds stock items suitable for allocation for eligible Queensland residents.

MASS has engaged in stock recycling for many years to;

• Aid with reducing client copayments. MASS is a Subsidy scheme with defined funding limits.
• Reduce equipment delivery time frames. Once approved, stock items are generally able to be organised for delivery within 2-3 days.
• Increase sustainability through reduced equipment being sent to land fill.
• Increase the number of clients that can be assisted within the allocated annual budget.

How are stock items selected for re-allocation?

• MASS equipment items provided to clients on a permanent loan basis are returned to MASS when they are no longer required.
• Equipment items returned to MASS are all cleaned as per infection control regulations and are inspected by appropriately qualified persons for safety and re-usability.

MASS Stock Lists – updated weekly Monday am

• Brisbane Stock List (XLSX 357 kB)
• Townsville – not available

How to apply to trial a MASS stock equipment item

1. Prescribers select a suitable product/model from the publish stock list and email to MASS to reserve the item: MASS-Stock@health.qld.gov.au
   • Prescribers accessing MASS stock should have a good knowledge of products requested with a high degree of certainty regarding the suitability for their clients. Accessing power wheelchairs through MASS Stock requires further discussion regarding individualised suitability with a Clinical Advisor.
   • Where specific accessories/modifications are required on an equipment item or other information is required, our team can assist with these requests or queries via the MASS-Stock email address. Use of MS Teams can be facilitated where required to view the equipment item/s.
2. Submit a trial application form via MASS-eApply, including the reserved equipment ID number on the form.
3. Updates on the application can be viewed by the prescriber via MASS-eApply or by contacting MASS.
4. Upon completion of the trial of the equipment by the client, the prescriber will advise MASS of the outcome.
   • Where successfully trialled, MASS will permanently allocate the equipment to the client on a permanent loan basis as per the MASS Guidelines.
   • Where unsuccessful, MASS will organise collection of the equipment at a time acceptable to the client.

MASS Stock Script Forms

• Manual Wheelchair Stock Script Form (PDF 1111 kB)
• Tilt in Space Manual Wheelchair Stock Script Form (PDF 1121 kB)
• Power Manual Wheelchair Stock Script Form (PDF 1105 kB)
• Mobile Shower Chair Stock Script Form (PDF 1099 kB)

MASS Open Warehouse Days – Recommencing 2 July 2026

MASS Brisbane has recommenced open warehouse days in 2026 for prescribers to visit the MASS facility in Cannon Hill to review and select appropriate equipment for their clients.

MASS Brisbane Warehouse opening times:

• Wednesday : 10:30am to 12:30pm
• Thursdays: 1:30pm to 3:30pm

MASS aims to ensure the safety of all visitors and staff of the facility. Visitors attending site for open warehouse days are requested to be aware of the following:

• Drive safely when entering and on site – 5km speed zone.
• Be aware of other vehicles.
• Follow the signs to the MASS Warehouse.
• Sign in at the Warehouse entrance. Follow attendance procedures. Wear closed in shoes.
• Prior to visiting the warehouse the first time, complete a MASS Open Warehouse Induction Form.

Equipment Trial and Application Process – Open Warehouse

Client Eligibility – prescribers must ensure their client is MASS eligible prior to collection or delivery of equipment.

Open Warehouse - Application form and equipment collection/delivery:

• To collect the equipment on your visit to the MASS open warehouse day:
  • Complete a MASS-eApply Stock Equipment Request to Trial/Allocate Application Form with ‘open warehouse’ in the plaque number field.
  • Submit the application to MASS and advise the Warehouse Attendant of the MASS-eApply application number/client number at time of open warehouse visit.
• Delivery of equipment direct to the client:
  • Identify suitable equipment for your client at the open warehouse visit and place on reserve (items will be reserved for a maximum of two weeks).
  • Complete a MASS-eApply Stock Equipment Request to Trial/Allocate Application Form with the reserved equipment ID numbers referenced in the ‘plaque number’ field in the form and submit to MASS.