MASS-eApply Help and Support

To follow-up on an application, eligibility, delivery and product information please contact the specific service area.

MASS-eApply Help Desk

MASS-eApply Help Desk Form - for user account support (e.g. locked account, password reset) or to remove applications.

For enquiries and technical assistance contact MASS-eApply@health.qld.gov.au

  • If you are unable to attach a document to an application, please email attachment with the application ID.
  • If you are getting an error message, please take a screenshot of the error. You can note what it says if a screenshot isn’t possible.
  • To assist us please outline what you were doing when the error happened and where in the form it appeared. It’s also helpful to say what your browser and operating system is.

  • Applicant Search Troubleshooting

    Provides information on how the MASS-eApply Applicant Search works and how to troubleshoot any problems.

  • Eligibility Card Troubleshooting

    Provides information on how to solve any validation errors on the eligibility page such as details not matching Centrelink records or unable to attach documents.

  • Navigation and Form Support

    The benefits of using MASS-eApply, system navigation such as how to:

    • Start, save and continue an applications from a draft.
    • Check the status of an application.
    • Download a pdf copy of an application.

  • Organisation and Organisation Administrator Support

    Find out what MASS-eApply organisations and organisation administrators are, how to manage your organisation or what to do if the administrator has left.

  • Register to use MASS-eApply

    Information on who can register and how to register to use MASS-eApply and on creating or joining an organisation.

  • User Account Support

    User account maintenance and support such as how to:

    • Change your account details.
    • What to do if you've changed organisations.
    • Recover forgotten username/password.
    • Unlock your MASS-eApply account.

  • MASS-eApply Tutorials

    Printable pdf guides on using MASS-eApply and video tutorials on how to submit continence and equipment applications.

  • MASS-eApply Alerts and Outages

    MASS-eApply alerts and outages

  • Browser Error Messages

    Getting an error message ‘The requested URL was rejected. Please consult with your administrator.’

    The MASS-eApply site certificate has been updated and an old version is cached in your browser.

Last updated: 16 February 2026